A: All our products will have ONE year guarantee and we will continue to offer advice and spare parts after this period.
Within ONE year after receiving our machines, Under right operation and non-artificial reasons, If there are any damaged parts or accessories, We will replace them by air-mail or Express immediately FREE OF CHARGE.
After ONE year warranty, Spare parts and damaged parts will be charged at cost price. If there is something wrong with the machine, We are responsible to solve this problem soonest, and help customers to restore production as soon as possible.
2. How to Guarantee transaction security?
A: We could draft Trade Assurance order for buyers via Alibaba-Trade Assurance is a free service by Alibaba.com that's designed to help create trust between buyers and suppliers. Trade Assurance helps buyers in the event of shipping and quality-related dispute.
3. Your company accept Alibaba Trade Assurance?
A: yes, of course. (1) We will draft order accoring buyer requirements.
(2)Negotiate terms with the supplier and confirm order
(3) Make payment to the bank account designated by Alibaba.com
4. What's the payment terms?
A: 30% initial payment when place your order, 70% balance payment before shipment.
5. About machine's Transportation & documents?
A: Pls advise us the nearest port of your city in order to check the latest sea freight for you at first. Fast and security shipping company will be chose by our Delivery Department for customers (if we signed contract under CIF term). Even All risks Insurance will be covered during the whole transportation.
Before shipment we will supply all the common documents(packing list, commercial invoice, policy of insurance, bill of lading and certificate of origin) and send it by DHL.
6. What's the MOQ?
A: 1 unit.
